The purpose of HAWC is to create social change by taking action against personal and societal patterns of violence and oppression. HAWC provides services and support to victims of domestic violence residing in 23 cities and towns on Massachusetts’ North Shore in order that they may make informed, independent decisions about their futures.

Position Title:   Family Advocate

Team:              Shelter

Reports To:      Shelter Coordinator

Position Summary:

This full-time position provides services to victims and survivors in the shelter, providing advocacy with outside agencies and within the program, conduct groups for families and individuals in the shelter, assess and refer to appropriate services; accompany families and individuals to appointments when needed.  This position requires regular Morning, afternoon, and possible evening and week-end hours.

Position Experience:          

  • BA or related experience in human services preferred
  • Direct service advocacy experience
  • Group facilitation experience
  • Requires good interpersonal skills
  • Must be flexible to meet needs of the job
  • Experience in crisis intervention and active listening skills
  • Bilingual/Bicultural preferred

Position Details:

  • Maintain a client caseload within the program
  • Provide support, crisis intervention, advocacy and information to the families at the shelter.
  • Make appropriate assessments and referrals to child related agencies and services.
  • Make appropriate assessments and referrals for individuals and families living in the shelter to proper agencies and services.
  • Accompany clients to required appointments when needed.
  • Work closely with families and individuals on their discharge plans, self-sufficiency and domestic violence trauma.
  • Should meet with clients at the program on a weekly basis.
  • Report, log and problem solve any safety or maintenance concerns as well as client updates and keep a log of it.
  • Sensitivity to domestic violence issues, commitment to empowering and ending domestic violence.
  • Prepare, clean and inspect rooms for next family before entry and after exit.
  • Coordinate donations. Maintain cleanliness and organized all donation areas.
  • Maintain cleanliness and organized office area, office fridge, staff bathroom and conference room.
  • Complete shift rounds on each floor for safety. Inspect that no cleaning supplies are left out.
  • Maintain upkeep logs and program files.
  • Conduct intake/screening for possible program participants during shift as needed as well as completing required program paperwork with program participants.
  • Provide direct service with parents/individuals and children as needed.
  • Be available for other shifts as requested.
  • Work as a team member with other shelter staff.
  • Maintain clear professional boundaries with shelter staff and clients.
  • Attend regular supervision and team meetings, monthly staff meetings. Participate in after-hours, weekday and weekend hotline coverage.
  • Data entry in data system of any case management and hotline calls.
  • Complete bed updates as required.
  • Puts into practice workplace and team values.
  • Able to flex hours to meet position responsibilities.
  • Participate in 27 hour HAWC training, make site visits to other agency locations and any additional trainings required.
  • Design and provide planned activities with children impacted by trauma.
  • Provide parenting support with residents.
  • Facilitate groups at the shelter.
  • Participate in volunteer training and supervise shelter volunteers and interns as required.
  • Attend regular supervision, team meetings, monthly staff meetings, and other meetings required.
  • Participate in on call. Required to sign up twice every six months a total of four times per year.
  • Keep log of hotline calls as well as entering them in the data system.
  • Data entry in data system of any case management that is done with program participants.
  • Enter clients into data system upon entry to the program and exit clients in the system after exit of the program.
  • Read any updates in daily log as well as type up updates in daily log before the end of every shift.
  • Update staff on any updates during change of shift.
  • Complete bed updates twice daily.
  • Pick up program mail as assigned.


While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

Please note the selected candidate will be required to submit a criminal background check. This shelter program does not discriminate on the basis of race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status; any questions, regarding 504 compliance, please contact the Director of Operations.


Please send cover letter and resume to Gloria Gonzalez at