The purpose of HAWC is to create social change by taking action against personal and societal patterns of violence and oppression. HAWC provides services and support to victims of domestic violence residing in 23 cities and towns on Massachusetts’ North Shore in order that they may make informed, independent decisions about their futures.

Position Title:         Relief Staff

Department:           Shelter Team

Reports To:            Shelter Coordinator

Position Summary:

This 12-16 hour position provides support and services to families and individuals living in a domestic violence shelter. Position ensures the safety of the residents. Informal activities with residents are part of this position. Position also ensures that rooms are ready for new families/individuals that come to the shelter. Hours are weekend, evenings and holidays.

Position Requirements:

  • Experience working with victims and survivors of domestic abuse.
  • Experience in crisis intervention.
  • Active listening skill
  • Good organizational skills
  • Bilingual/Bicultural preferred

Position Details:

  • Ensure safety and consistency of house operations including all aspects of the shelter.
  • Report, log and problem solve any safety or maintenance concerns as well as client updates and keep a log of it.
  • Sensitivity to domestic violence issues, commitment to empowering and ending domestic violence.
  • Prepare, clean and inspect rooms for next family before entry and after exit.
  • Coordinate donations. Maintain cleanliness and organized all donation areas.
  • Maintain cleanliness and organized office area, office fridge, staff bathroom and conference room.
  • Complete shift rounds on each floor for safety. Inspect that no cleaning supplies are left out.
  • Maintain upkeep logs and program files.
  • Conduct intake/screening for possible program participants during shift as needed as well as completing required program paperwork with program participants.
  • Provide direct service/advocacy with parents/individuals and children as needed.
  • Be available for other shifts as requested.
  • Work as a team member with other shelter staff.
  • Maintain clear professional boundaries with shelter staff and clients.
  • Attend regular supervision and team meetings, monthly staff meetings. Participate in after-hours, weekday and weekend hotline coverage.
  • Data entry in data system of any case management and hotline calls.
  • Complete bed updates as required.
  • Able to flex hours to meet position responsibilities.
  • Participate in 27 hour HAWC training, make site visits to other agency locations and any additional trainings required.

While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

Please note the selected candidate will be required to submit a criminal background check. This shelter program does not discriminate on the basis of race, color, national origin, religion, gender or gender identity, familial status, disability, ancestry, age, marital status, public assistance status; any questions, regarding 504 compliance, please contact the Director of Operations.

Please send cover letter and resume to Gloria Gonzalez at